AI customer service system in the context of big data

With the updated Internet technology, big data technology has been widely used in different occupations. In the big data technology background, application of artificial intelligence customer service system not only can reverse the previous customer marketing model, can effectively reduce the workload of manual customer service, so as to continuously improve the service level of customer service. Therefore, it is necessary to continue to use Big Data technologies in the development of artificial intelligence in order to gradually improve the efficiency of intelligent customer service system.

Integrates multiple technologies based on artificial intelligence customer service system in the context of big data. Starting from specialized, personalized knowledge base construction, proposed the use of knowledge maps, portraits of analysis and other technical users to upgrade intelligent customer service system, increase availability, reduce maintenance personnel pressure, effective solution to the traditional customer service system knowledge base updates slow, system mental retardation, poor sense of service issues. Big Data applications in artificial intelligence technology continues customer service system, has an important role to effectively alleviate the pressure of artificial customer service, to provide users with better services, and promote the development of business intelligence industry. And implemented Big Data technologies and artificial intelligence systems effective customer service integration to ensure application performance big data technology into full play, enhance the operation and management level of enterprises from the general idea and integration examples.

Application of artificial intelligence in the customer service system, the key technology is mainly related to the voice recognition key technologies, natural language processing, knowledge base management of key technologies, key speech synthesis technology, mainly the following:

Key speech recognition technology

For speech recognition is concerned, is to make the robot artificial intelligence to identify, understand the language spoken by the customer, is a form of human-computer interaction technology, in recent years in the field of voice control, search field has been widely used as artificial intelligence-related one of the key technologies in high-quality customer service system applications.

2 key natural language processing technology

From natural language processing key technical level, it is through natural language, computer communicate with each other technical measures so that the computer can perform efficient communication and natural language used by the customer. The key technologies are mainly related to natural language understanding section, generate part.

3 key technologies of Knowledge Management

Knowledge is a very important part of customer service system, regardless of traditional customer service system or artificial intelligence system, the management of the process was the need to find from within the knowledge base of knowledge or to a very standard answer, then feeds it back to the customer. Currently there are many types of knowledge in the market, the most common is the frame type, the type of rule, several types of logic.

4 key speech synthesis technology

Such techniques during a particular application, also known as a text to speech conversion, from a substantive level, is related to the content of the text data transformed into voice data content, and its playback processing, which involves learning aspects of sound, voice science aspects, psychological aspects of digital signal processing technology frontier, will use multimedia technology synthesis, with the support of various types of high-tech can guarantee the performance of the work.

By Big Data technologies and artificial intelligence fusion system of effective customer service, it can be seen, intelligent automated customer service system is based on the knowledge base of Big Data technologies, standardization of the response can not only improve the quality of service throughout the system, but also to effectively meet customers’ need. But off-line business service entity function of the system also can automatically identify the customer’s voice demand, automatic query large data repositories, promote staff to provide more comprehensive Q & A information to customers, not only to improve the skills of workers to achieve the effective storage of theoretical knowledge , but also to meet customer demand response. By using big data technologies, customer identification information can be efficiently converted to data and information stored on the data platform, thus greatly improving the efficiency and level of development of enterprise data acquisition conversion.

Aiot + security construction activates smart city new kinetic energy

The Outline of the "14th Five-Year Plan" is proposed, and the new generation of information and communication technologies such as Internet, artificial intelligence, and cloud computing should be made to promote the construction of contemporary smart city, promote high quality development, improve urban management and social governance level, and build safety, comfort Modern, wisdom urban environment.

Aiot + Security refers to the practical application of traditional security use of hardware and software products and services based on artificial intelligence technology in the city-level and industry security scenarios to prevent the purpose of responding to various entities and bursts, promoting national three-dimensional social security. Prevention and control system construction, guarantee national security and social stability.

In the security field, Shanghai is issued in 2020, "Some Opinions on Further Accelement Smart City", pointing out that realization of geography, research and verifying multi-dimensional, command flat, disposal efficient, building all-weather safety situation. Promote information new technologies in the field of large people’s flow monitoring and early warning, urban security and other fields.

At present, Aiot + Security is facing more broad emerging markets and business extensions under smart urban growth. In realization of security construction, it is aware of the data cognitive awareness of a comprehensive intelligent security construction of the security construction. With decision support capabilities, it will be integrated into data integration, operation monitoring, analysis decision making, and combination of combination of warfare.

Aiot + Security, Smart Traffic Catalyst

Comprehensively perceive traffic, effectively solve traffic congestion

As the number of urban vehicles rises, the traffic congestion of urban residents travel, Aiot + Security gives more possible, through the establishment of a new type of medium and traffic automation coordination system coordinated with people, cars, roads, and environments, in the city There are public transport resources, integration

Cloud computing, big data artificial intelligence and other information technology, with intelligent analysis, all-round perception, automatic control, etc. Urban traffic governance level. With the case of "urban brain" started in Hangzhou, the project is in the field of urban transportation. After the urban data brain is online, the 22-kilometer elevated road of the pilot reduces 15.3%, saving time saves for 4.6 minutes, the ground trunk The average delay of the road is reduced by 8.5%, and the travel saves time for 1 minute. Such a score makes all walks of life to see the infinite potential of Aiot + security in solving urban pains and enhance traffic efficiency.

Aiot + Security, Wisdom Building Driving

Automatic protection building scene, reduce energy consumption green environmental protection

Office scenes and home scenarios have become two major scenes of personal life. With the continuous development of IoT, intelligent development, each element can achieve organic interaction, and the building scene welcomes the development of new opportunities. Intelligent buildings are integrated with information technology and construction, communication, control, highly automated equipment, efficient service, flexible, safe and comfortable, etc., can achieve communication automation in buildings through AI intelligence. Electricity control automation, safety protection automation, and office automation. In the field of smart buildings, artificial intelligence is displayed in the building, the storage realization tracking positioning and status display, the evaluation personnel access state, distinguish between the track and stay time of the staff in the building, enhance the security level to the core area, and ensure the safety of core regional resources Monitor the energy consumption of building, making the building’s efficiency and extend service life.

With the development of social economy and technology, new smart cities will become the trend of future urban development, and security as the first commercial landing in smart cities. Under the domestic policy guidance and technology, it will continue to apply in wisdom traffic. In intelligent construction projects such as smart communities, smart campus, smart hospitals, providing us to create a green comfortable living environment, Aiot + Security will continue to develop in the new pattern.

This article is reproduced from the Chinese urban business big data image from the network

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Shanxi Six Weft Marker Intelligent Technology Co., Ltd.

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Shanxi Six Weft Markers Intelligent Technology Co., Ltd. is a multilingual, cross-domain artificial intelligent data resource and related data services providers, and is the earliest private company in China. The company has nearly a thousand people in full-time staff, with three main companies, four branches. Since its establishment, we have been committed to providing large-scale engineering data resources for domestic users, focusing on artificial intelligence data. And data acquisition, data depth processing, data analysis processing and other services.

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